Client and Participant Support Associate Job Opportunity at Catch Sandton 2026
Apply for the Client and Participant Support Associate Vacancy at Catch in Gauteng
Looking for customer service jobs in Gauteng? Apply for the Client and Participant Support Associate position at Catch in Sandton. Permanent financial services opportunity for candidates with strong communication and administration skills.
Are you looking for a professional customer service opportunity in the financial services industry? If you enjoy helping clients, solving problems, and working in a fast-paced environment, then the Client and Participant Support Associate vacancy at Catch could be the perfect opportunity for you.
Catch is currently recruiting for a Client and Participant Support Associate to join its team in Sandton, Gauteng. This permanent role is ideal for candidates who have strong communication skills, attention to detail, and the ability to provide excellent support to clients and participants across different regions.
The company is searching for motivated individuals who can confidently manage inbound calls, support client onboarding, assist with platform administration, and ensure that participants receive professional assistance regarding awards, vesting, exercises, portal access, and plan communications.
This opportunity is suitable for individuals interested in customer service, client support, administration, financial services, and platform operations.
Job Details
- Job Title: Client and Participant Support Associate
- Company: Catch
- Location: Sandton, Gauteng
- Job Type: Permanent
- Industry: Financial Services
- Functional Area: Customer Service
- Minimum Experience: Not Applicable
- Posted Date: 18 May 2026
About the Company
Catch operates within the financial services sector and focuses on delivering professional client support and participant administration solutions. The company values strong customer relationships, efficient service delivery, and high-quality support experiences for clients and participants across multiple regions.
Employees at Catch are expected to maintain professionalism, accuracy, and excellent communication while supporting business operations and customer needs. The company also encourages teamwork, continuous learning, and process improvement within its working environment.
About the Role
The Client and Participant Support Associate will be responsible for supporting clients and participants on the company’s platform while handling inbound calls, tickets, and administrative tasks. The role involves assisting users with portal access, award information, vesting schedules, exercises, statements, and other plan-related communication.
The successful candidate will also work closely with internal teams and appointed brokers to ensure accurate processing and smooth participant experiences. Strong communication and organisational skills are important because the role involves dealing with different clients and participants daily.
This role is ideal for someone who enjoys customer interaction, administration, and helping people understand complex processes in a simple and professional manner.
Main Responsibilities
Client Management and Platform Support
The successful candidate will help onboard new clients and support client data migration processes according to company procedures. Responsibilities may include:
- Learning and applying platform plan functionality
- Assisting with client onboarding processes
- Supporting migration of client data
- Setting up award issuance and exercise processes
- Coordinating with brokers to support trading and settlements
- Configuring client portals and communication templates
- Assisting with client training and platform adoption
- Maintaining accurate client master data and plan rules
Attention to detail is essential because accuracy plays a major role in maintaining quality service and reducing operational errors.
Participant Support Duties
The role also involves handling participant calls, tickets, and queries. Daily duties may include:
- Receiving inbound calls and support tickets
- Assisting participants with portal access issues
- Helping with password resets and authentication problems
- Providing guidance on portal navigation and self-service tools
- Explaining award information and vesting schedules
- Providing updates on settlement statuses
- Assisting participants with transaction processes
- Routing requests for statements and plan documents
- Scheduling and sending automated plan communications
- Escalating urgent or complex matters when required
The successful candidate must remain professional and patient while communicating with participants from different regions and backgrounds.
Customer Service and Communication
Excellent customer service is one of the most important aspects of this role. Candidates should be comfortable speaking on the phone, handling live call queues, and responding to emails in a professional manner.
The company is looking for someone who can explain moderately complex information in simple, easy-to-understand language. Strong listening skills, empathy, and problem-solving abilities will help candidates succeed in this position.
Administration and Reporting
Administrative responsibilities form an important part of the role. Duties may include:
- Tracking participant interactions within CRM or ticketing systems
- Maintaining call scripts and FAQs
- Updating process documentation
- Preparing standard reports
- Monitoring service levels and response times
- Providing feedback on recurring customer issues
- Supporting continuous process improvement initiatives
Candidates should be comfortable using spreadsheets, productivity software, and ticketing systems to manage daily tasks effectively.
What the Role Does Not Include
The company clearly states that the successful candidate will not:
- Provide financial advice
- Offer tax advice
- Give investment recommendations
- Perform advanced accounting or valuation tasks beyond supported platform outputs
This ensures that the role remains focused on customer support, administration, and operational assistance.
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Minimum Requirements
To qualify for this position, candidates should ideally meet the following requirements:
- Bachelor’s degree preferred in Business, Commerce, HR, Operations, or related fields
- Excellent verbal and written communication skills
- Professional and confident telephone manner
- Strong attention to detail
- Good organisational and documentation skills
- Ability to explain processes clearly and professionally
- Proficiency with spreadsheets and CRM/ticketing systems
- Ability to work under pressure and meet response deadlines
- Willingness to work rotating shifts and occasional public holidays
The company welcomes candidates with a positive attitude and willingness to learn, even if they do not have extensive experience.
Beneficial Experience
The following experience will be considered advantageous but is not required:
- Contact centre or service desk experience
- Client onboarding experience
- Exposure to equity compensation or brokerage processes
- Familiarity with HRIS integrations
- Basic experience with Excel templates and CSV data imports
- Knowledge of quality checking processes
Candidates without direct industry experience may still apply if they have strong communication and customer service skills.
Skills Needed for Success
Successful candidates will usually have the following qualities:
- Professional communication skills
- Strong customer service abilities
- Good problem-solving skills
- Patience and professionalism
- Ability to multitask effectively
- Organisational and administrative skills
- Attention to detail
- Ability to work independently and within a team
- Adaptability in fast-paced environments
Why You Should Apply
Career Growth Opportunities
Working at Catch can provide valuable experience in financial services, customer support, and platform administration. Employees may develop professional skills that can support future career growth.
Professional Working Environment
The company offers exposure to international clients, structured processes, and collaborative teamwork in a professional office environment.
Valuable Industry Experience
This role allows employees to gain experience in client support, CRM systems, customer communication, and operational processes within the financial services industry.
Stable Permanent Position
Candidates seeking long-term employment may benefit from the stability and career opportunities associated with a permanent role.
Conclusion
The Client and Participant Support Associate vacancy at Catch in Sandton presents an excellent opportunity for candidates interested in customer service and financial services support roles.
If you are organised, professional, detail-oriented, and passionate about helping people, this could be the perfect opportunity to grow your career in a dynamic and supportive environment.
Interested candidates are encouraged to apply as soon as possible and prepare an updated CV that highlights their communication, administration, and customer service skills.