Customer Experience Administrator Job Opportunity at ADvTECH Boksburg Campus 2026

Apply for the Customer Experience Administrator Vacancy at ADvTECH in Johannesburg, Gauteng

Apply for the Customer Experience Administrator position at ADvTECH Capsicum Culinary Studio Boksburg Campus. Permanent hospitality and customer service opportunity in Gauteng for 2026.

Are you passionate about customer service, administration, and creating welcoming experiences for students and visitors? The Customer Experience Administrator vacancy at ADvTECH could be the perfect opportunity for you.

ADvTECH is currently recruiting for a Customer Experience Administrator at the Capsicum Culinary Studio Boksburg Campus in Johannesburg, Gauteng. This permanent position is ideal for organised and professional individuals who enjoy working with people and supporting daily campus operations.

The company is looking for someone who can help create a student-focused environment while supporting front-office management, campus administration, customer service, and operational coordination.

This opportunity is suitable for entry-level candidates who have experience in administration, front-office operations, customer service, or hospitality support.

Job Details

• Job Title: Customer Experience Administrator – Boksburg
• Company: ADvTECH
• Division: Capsicum Culinary Studio
• Location: Johannesburg, Gauteng
• Campus: Boksburg Campus
• Job Type: Permanent
• Industry: Hospitality
• Functional Area: Customer Service
• Experience Level: Entry Level
• Posted Date: 22 May 2026
• Closing Date: 29 May 2026

About the Company

ADvTECH is one of South Africa’s leading private education groups, offering educational services across schools, colleges, universities, and training institutions. The organisation is known for delivering quality education and creating positive learning environments for students.

Capsicum Culinary Studio, part of ADvTECH, specialises in culinary and hospitality education and focuses on providing students with practical training and industry-relevant skills.

Employees working within the group are expected to maintain professionalism, customer service excellence, and strong administrative support while contributing to a positive campus experience.

About the Role

The Customer Experience Administrator plays an important role in ensuring that students, visitors, lecturers, and staff receive excellent service and support on campus. The role combines reception management, customer service, administration, operational coordination, and student support.

The successful candidate will be the first point of contact for visitors entering the campus and will help maintain a welcoming and professional environment. The role also involves assisting with campus events, student administration, communication, and general operational support.

This position is suitable for someone who is organised, professional, detail-oriented, and able to manage multiple responsibilities within a busy campus environment.

Main Responsibilities

Front Office and Reception Management

The successful candidate will manage the front-of-house area and ensure that visitors and students receive professional assistance.

Responsibilities may include:

• Managing reception duties daily
• Answering incoming calls and emails professionally
• Directing calls to the correct departments
• Greeting students, visitors, lecturers, and suppliers
• Maintaining a welcoming reception environment
• Ensuring refreshments are available for visitors
• Escorting visitors to meeting or interview areas
• Preparing welcome notices for campus guests

Strong communication and interpersonal skills are important because the role involves interacting with many people daily.

Customer Service and Student Support

The Customer Experience Administrator will help create a student-centred environment focused on providing a positive campus experience.

Duties may include:

• Assisting students with administrative support
• Helping students with printing and uniform collection
• Supporting registration processes
• Assisting learners with academic-related queries
• Redirecting students to relevant departments
• Supporting students with branded virtual spaces and knowledge sessions
• Handling general student support enquiries

The successful candidate should be patient, professional, and committed to excellent customer service.

Campus Operations and Event Coordination

The role also involves supporting campus activities and operational functions.

Responsibilities may include:

• Assisting with campus events and functions
• Supporting open day preparations
• Assisting with graduation preparation
• Coordinating ad hoc campus projects
• Invigilating external examinations
• Managing visitor sign-in registers
• Supporting operational planning activities

Good organisational and planning skills will help ensure smooth coordination of campus activities.

Administrative Responsibilities

Administrative support forms a major part of this role. Duties may include:

• Maintaining filing systems and records
• Booking couriers for moderation and deliveries
• Managing uncollected student certificates
• Recording meeting minutes during operational meetings
• Managing campus diaries and appointment scheduling
• Preparing interview forms and portfolio files
• Communicating operational updates to lecturers and students

Candidates should be comfortable handling documentation and maintaining accurate records.

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Academic and Operational Support

The Customer Experience Administrator will also support lecturers and academic operations when required.

Responsibilities may include:

• Providing academic support to lecturers
• Assisting with smooth registration processes
• Supporting operational communication between departments
• Assisting with student academic materials and knife sets
• Monitoring and reporting stock variances related to student resources

The role requires strong coordination abilities and attention to detail.

Finance and Sales Support

The successful candidate may also assist with finance and sales-related administrative support.

Duties may include:

• Assisting with debtor queries
• Redirecting finance-related questions to the Finance department
• Following up on fee payer queries
• Supporting sales and brand representation activities
• Assisting with brand-related presentations and information sharing

Candidates should have basic administrative and communication skills to support these responsibilities.

Minimum Requirements

Candidates interested in this position should meet the following requirements:

• Grade 12 qualification (non-negotiable)
• Certificate, Diploma, or Degree in Communication or Administration (advantageous)
• MS Office proficiency
• Advanced MS Office skills preferred
• Minimum 2 years’ experience in front-office administration
• Minimum 1 year experience as an Executive Assistant

Skills and Competencies

The ideal candidate should possess the following skills:

• Excellent verbal and written communication skills
• Strong customer service abilities
• Time management and planning skills
• Organisational abilities
• Professional interpersonal skills
• Attention to detail
• Willingness to learn and grow
• Ability to multitask effectively
• Administrative and operational coordination skills

Why You Should Apply

Professional Growth Opportunities

Working at ADvTECH provides valuable experience within the education and hospitality industry while offering opportunities for career growth and development.

Dynamic Work Environment

The role offers exposure to customer service, administration, event coordination, academic support, and campus operations within a busy educational environment.

Stable Permanent Position

Candidates seeking long-term employment may benefit from the stability and growth opportunities associated with a permanent role.

Valuable Administrative Experience

This role allows candidates to develop important professional skills in communication, coordination, administration, and customer service.

Conclusion

The Customer Experience Administrator vacancy at ADvTECH Capsicum Culinary Studio Boksburg Campus presents an exciting opportunity for organised and customer-focused individuals.

Candidates who enjoy working with people, supporting students, and managing administrative responsibilities in a professional environment are encouraged to apply before the closing date of 29 May 2026.

This could be the perfect opportunity to grow your career within South Africa’s education and hospitality sector.